Return & Refund Policy
We stand by the sanctity of our seva. If you need to cancel a booking, report transit damage, or request a refund, we ensure a seamless and fair resolution.
How Refund Requests Are Handled
Submit Request
Email us at info@siddhapuja.com with your Booking or Order ID and the reason for your request.
Prompt Review
Our Devotee Care desk checks the ritual schedule or courier dispatch status within 24 business hours.
Reversal to Source
Approved funds are reversed directly to your original payment method within 5–7 banking days.
1. Puja & Ritual Booking Cancellation
We understand that unforeseen events may arise in family schedules. Our cancellation rules for pujas and anushthans are:
100% Full Refund
Full refund or complimentary rescheduling to another auspicious muhurat of your choice.
80% Refund
20% is retained to cover perishable sacred samagri purchased and pandit ji reservation.
No Refund
Once your personal Sankalp has been invoked in the sanctum sanctorum, rituals cannot be reversed.
2. Chadhava & Temple Offerings
Sacred offerings like Bilva leaves, coconuts, flowers, vastra, deepam, and bhog are procured and offered specifically for the selected deity.
Once a Chadhava has been offered at the temple, it is strictly non-refundable. If extreme weather or temple sanctum closure prevents the offering on the requested day, our sevaks will perform it on the next immediate auspicious Tithi or issue a full refund upon your preference.
3. Spiritual Store & Blessed Merchandise Returns
We provide a 7-Day Replacement & Return Guarantee on all physical items from our spiritual store (including Rudraksha malas, yantras, deity idols, and pooja utensils).
- Damaged or Defective Items: If an item arrives broken, cracked, or defective, photograph the item and courier box and write to info@siddhapuja.com within 7 days of delivery. We will arrange a free reverse pickup and dispatch a replacement immediately.
- Condition: Items must be in their original sacred packaging with any accompanying authenticity certificates.
4. Consecrated Temple Prasad Policy
Consecrated prasad is holy food blessed by the deity and cannot be physically returned for reasons of sanctity and hygiene.
However, if your sacred prasad box is reported broken, unsealed, or spoiled during courier transit, contact us within 48 hours of delivery. We will prepare and dispatch a fresh consecrated box to your residence at no additional charge.
5. Refund Processing Timelines & Modes
All refunds are initiated by Sidhha Puja within 24 hours of approval. The time required for the credit to reflect in your account depends on your financial institution:
UPI & Digital Wallets
24 to 48 Hours
Reversed to linked bank VPA
Net Banking / Debit Cards
3 to 5 Business Days
Direct bank account credit
Credit Cards
5 to 7 Business Days
Reflected in next billing statement
6. How to Initiate a Request
To initiate a cancellation, return, or refund, please reach out to our devotee support team through any of the following channels:
Registered Office
DCG4-007, Tower 4, DLF Corporate Greens, Sector 74, Gurugram, Haryana - 122004